Regular auditing & maintenance is imperative for verifying the conditions of your organization’s utility assets. Utility engineers continuously look at service/repair requests raised in case of damaged assets, provide needed repair help to close the service requisition and monitor health of the assets continuously to be ready with service plans. Advanced geo-enabled asset management solution makes the process simple, reduces costs and risk, as well as enhances customer service. It removes the unnecessary steps from the daily operation & makes it more efficient as well as quick.
Geo-enablement of work order lifecycle management workflow of EAM brought benefits – from increased productivity to reduced operational cost.
The Challenges
There were multiple challenges faced by the work force while managing the lifecycle for its assets, including:
Limited utilization of ‘EAM’ and ‘GIS’ systems
Time consuming task of locating assets on ground by on-field staff, especially with utilities covering vast geographical areas
Wastage of time while capturing the work order details on paper and raising the service request/notification on EAM system in the office
No real-time tracking of assets audits and services performed were maintained
Lack of analytical tools to monitor health of assets & create service plan in advance
Possibility of data duplication in GIS and EAM system
Innumerable hours of efforts spent in data maintenance in different systems
Solution Provided
Integrating EAM and GIS enabled the integrated business processes across the organization offering a few notable features such as:
GIS integrated with EAM system in real time via cloud based solution
Bi-directional data update – from GIS to EAM System and from EAM System to GIS
Visualize assets on the map with comprehensive information
Raise and process service requisitions in the EAM system directly from the map
Check the status of all services requests raised on the map in real-time
Map based analytical tools to view service history and monitor asset health
Seamless analysis of the information available on ERP system via GIS
Supports to field staff to identify the assets on ground using mobile devices
Configurable & intuitive symbology based on status, date, etc. of notifications and work-orders
Benefits
"Hydrant audits were completed in record time"
Saved Time & Increased Productivity
Improved visualization due to location reference
Easy locating the asset and raising service request
Enhanced coverage of assets in less time
Ability to update data & initiate workflows wither from GIS or ERP System
Efficient Work Order Management System
Improved accuracy due to no/minimal data duplication
Monitoring asset health on map
Reduced Operational Cost
Decision support to plan service activities in a particular geographical area
Awareness on service history of assets to prepare future service plans
To learn about EAM-GIS integration, visit Spatialitics.com.
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